Got a question about something you've read on this Mr Green guide, spotted something that looks out of date, or just want to flag a correction? We'd rather hear about it than leave inaccurate information sitting on the site. This page covers how to reach us directly — worth noting upfront that we're an independent guide covering the Mr Green brand for Irish players, not the casino operator itself, so account-specific issues need to go through Mr Green's own support channels rather than to us.
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Email Support
The quickest way to reach us is by email at [email protected]. We read every message that comes in, though as a small editorial team we don't run a 24/7 desk, so replies on more involved queries can take a little longer during busy periods — thanks for your patience if that happens to be the case when you write in.
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Before You Get in Touch
A message is much easier for us to act on quickly if it includes a bit of context: which page you're referring to, what specifically seemed unclear or incorrect, and, where relevant, a screenshot or link. If your question is actually about your own Mr Green account — a deposit that hasn't shown up, a bonus that didn't apply, or a login issue — that's something only the operator can look into directly, since we don't have access to any player accounts or transaction records. In that case, reaching Mr Green's own support team through the official site will get you a far faster and more useful answer.
Common Topics We Can Help With
We're generally best placed to help with things related to this guide itself: corrections to information about games, payments, or licensing that we've described inaccurately; suggestions for topics you'd like us to cover in more depth; and general feedback on how useful (or not) a particular page turned out to be. For account logins, deposit and withdrawal questions, active bonus terms, or self-exclusion requests, Mr Green's own customer support — typically reachable through live chat or their official contact page — is the right first stop, since those matters depend on account-level details we simply don't have visibility into.
What to Expect After You Write In
Once your message lands in our inbox, someone on the editorial side reads it personally rather than routing it through an automated system — there's no ticket number to chase or bot reply to wade through first. If we need to double-check something before responding, such as confirming a detail against the current state of the official Mr Green site, that can add a little time, but we'll always come back with a proper answer rather than a generic acknowledgement. If your query turns out to be something only Mr Green's own team can resolve, we'll say so plainly rather than leave you waiting on us for an answer we're not in a position to give.
Other Ways to Get Information
If your question is really about how this guide works rather than something urgent, it's often quicker to check whether we've already covered it. Our about page explains who we are and what this site sets out to do, and our responsible gambling page covers limits, self-exclusion, and support organisations in Ireland if that's what brought you here. Between those pages and this one, most general questions about the guide itself should already have an answer.
Privacy
Anything you send us by email is used only to respond to your query and isn't shared with third parties beyond what's needed to run this site. For the full picture of what information we collect and how it's handled, take a look at our privacy policy before getting in touch if that's something you'd like to check first.
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